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 Shipping Policy 

 Return & Exchange Policy 

UK Delivery:

We offer free shipping for all orders. Standard shipping, please allow 2-3 business days.

The majority of our products are handmade to order. Please allow approximately 1-3 weeks for your order to be shipped. For Ready to Ship products shop here.

However, sometimes during busy periods delivery may take longer. If you have not received your order within 3 weeks, please contact us on (Please note we do not ship at weekends or on bank holidays).

International Delivery:

Flat rate of £12

Between 10 and 21 days for delivery

Returns Policy:

To return an item, please contact us by emailing

We hope you will be entirely satisfied by your Ava G Knits product but if for any reason you are not, items you would like to return for an exchange or refund will be accepted within 14 days of delivery to you. Items returned outside of the 14 day period will only be accepted if they have been authorised by us first.

Please note: You are responsible for the postage costs of returned or exchanged items. Please only send items via a tracked method of delivery that requires a signature on arrival, as it is considered your property until it arrives with us, and we are not liable to refund or exchange it.

Once we have received the item and checked that it is in a re-saleable condition, we will refund or exchange the item.

We aim to process all returns within 48 hours of reaching us and will email or write to confirm when this has been done. 

You will be billed for postage of any exchange items, before the item is sent.

Custom orders

Once you have approved a custom order, measurements or colour choice, you cannot return or exchange your custom Ava G Knits product.

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